This feature introduces direct Wi-Fi connectivity as a primary connection method for the tablet and Wearable. Previously, devices relied on the Home Hub’s cellular connection by default, which increased kit and data costs, limited range in larger homes, and provided no redundancy during outages. The new workflow allows patients to connect directly to a stable Wi-Fi network when available, while still supporting ethernet or cellular fallback through the Home Hub. This improves connectivity performance, increases reliability across varied home environments, and gives care teams greater flexibility during setup.
The term "Wi-Fi provisioning" refers to the process of securely transferring a Wi-Fi network’s name and password from the tablet to the Wearable so the device can connect directly to that network. Once provisioned, the wearable connects to the Wi-Fi network independently and does not require the app to remain open for continued operation. This is similar to how other smart home devices, such as smart speakers or connected light bulbs, are set up to join a Wi-Fi network through their companion apps and then remain connected on their own.
Note: This article will only cover how to connect the tablet and Wearable to a Wi-Fi network that is not the Home Hub. For Home Hub connectivity information, please use articles that specifically cover Home Hubs.
Feature Specs
Connectivity methods
#1 Preferred: Wi-Fi provisioning using a Wi-Fi network (not Home Hub)
Increases signal strength and reduces connectivity drops
Expands coverage area
Reduces data costs
#2 Backup: Home Hub connected to the modem or router using ethernet (LAN port)
Best when other Wi-Fi options are not an option
Still provides reduction in data costs
Limited range of connectivity area
#3 Fallback: Home Hub using its internal SIM card for cellular data, no other internet network is required.
Requires strong cell signal
Limited range of connectivity area
Increases data costs (for Current Health, not HCP or patient)
Benefits of utilizing Wi-Fi provisioning feature
More stable and reliable connection. Personal Wi-fi networks can be more consistent and less vulnerable to cellular disruptions or signal variability
Better coverage and consistency throughout the home. This feature is not dependent on Home Hub placement and works well in larger homes
Patients may already be familiar with their Wi-Fi coverage. They might have an idea where their Wi-Fi lags or drops off based on their own device usage
More reliable data transmission with fewer interruptions. This can reduce gaps in readings and be less likely to disconnect during normal daily activities
Reduces need for outreach and equipment adjustments. Patients and their medical teams may encounter fewer reasons for calls that require relocating the Home Hub or troubleshoot connectivity issues
More seamless day-to-day experience. Once connected, devices generally stay connected without ongoing adjustments
Same level of security. Connection is secure and encrypted, and Wi-Fi passwords are not accessible by Current Health
Wi-Fi provisioning is even more beneficial when:
A reliable Wi-Fi network with active internet service is available
Cellular signal strength is weak or inconsistent
The physical layout makes cellular coverage unstable
Network requirements and considerations
Supported network types:
WPA2 supported
WPA2/WPA3 compatibility mode
Unsupported network types:
WPA3-only
Open networks (no password required)
Networks requiring browser-based sign-in (captive portals)
Network names and/or passwords using emojis or non-English characters
Only one primary connection method should be active during setup. If Wi-Fi provisioning is preferred, the Home Hub must remain powered off.
Network name and password must use characters found on a standard English keyboard.
The wearable can store credentials for only one Wi-Fi network at a time (not including the Home Hub). Re-provisioning to a different Wi-Fi network replaces the previously saved Wi-Fi credentials, but the Home Hub credentials remain stored on the device.
First Time Setup
Step 1: Tablet Wi-Fi Connectivity
Power on the tablet and unlock if needed.
Once on the Welcome screen, tap the blue "Start setup" button.
There may briefly be a 'Please wait" screen before the tablet proceeds to the next screen.
On the “Let’s get connected” screen, select "Connect using my home internet".
The screen will begin scanning for available networks.
Select the preferred Wi-Fi network.
Tap on the text field that says "Password" for the keyboard to appear.
Tap the 'Password' text field to pull up the keyboard, type in the password and tap the blue "Join" button.
Remain on the "Checking connectivity" screen until confirmation appears. This process may take up to 5 minutes. Please refrain from navigating away unless necessary.
Once the tablet connects to the network successfully and internet access is verified, setup will proceed to a connection success screen. Tap "Next".
Set up the Charging Dock (if available) and put the tablet on charge. Then tap the blue 'Next' button.
Tablet will confirm it is on charge. Tap "Next" to continue.
Step 2: Wearable Wi-Fi Provisioning
This is the expected first-time setup flow. If the patient sees something different than these steps in this order, skip to the next section.
The tablet will check for additional kit information.
Connect the Wearable to the charging dock. The wearable must remain on the charging dock during setup so the system can confirm the device is ready for provisioning, even if the battery is already charged. The system verifies the wearable is on the charger before allowing connection. Tap the blue button that states "The wearable is on the charging head".
A “Connecting to the wearable” screen appears. The system attempts to connect using bluetooth. Connection attempts may take up to approximately 30 seconds.
When successful, a confirmation screen appears. Tap "Next" to continue.
The wearable must finish connecting to Wi-Fi and begin transmitting data before Dashboard status updates. Monitor the patient's profile in Dashboard to confirm Wearable connectivity (may take 5-15 mins).
In Classic or Tabular view, the PHI section in the top left shows Wearable connection status as "Connected" or "Backfilling"
In Classic mode, wearable vitals begin appearing
The "Kits" page shows an active connection status for the Wearable
Note: Dashboard confirms the wearable is transmitting data but does not indicate whether the connection is through Wi-Fi or the Home Hub.
Proceed with device setup as usual by following steps on screen.
After the 2-minute countdown timer, the tablet will confirm the Wearable has established Wi-Fi connectivity with the network.
Once the tablet can confirm the Wearable has established Wi-Fi connectivity with the network, it will show a "Setup complete" screen. Tap the blue "Finish" button to proceed to the To Do List.
Alt Connectivity Flow: Tablet Connected to Wi-Fi Prior to Using Setup Guide
If the tablet already has internet (for example, it is connected to a Wi-Fi network through tablet settings or a previously saved connection), the Setup Guide skips the “get connected” decision screens and proceeds into the wearable connection flow. The key difference is that the setup process may still need you to enter the Wi-Fi password again so it can securely pass those credentials to the Wearable for Wi-Fi provisioning. Android does not allow apps to retrieve saved Wi-Fi passwords that were entered outside of the app.
Start the Setup Guide on the tablet. The system detects that the tablet already has internet access and proceeds without requiring a new Wi-Fi selection.
When prompted, confirm the tablet is connected to the correct Wi-Fi network, then tap on the "Password" text field to enter the Wi-Fi password. Tap Continue.
Even if the tablet is already connected, the password may still be required so the wearable can join the same network. This is expected behavior. The tablet may already be connected to Wi-Fi, but the password must be entered again so the wearable can securely join the same network.
Wait while the system validates the credentials and prepares to provision the wearable. Remain on the screen until confirmation appears. This process may take up to 5 minutes. Please refrain from navigating away unless necessary.
When successful, a confirmation screen appears. Tap "Next" to continue.
The wearable must finish connecting to Wi-Fi and begin transmitting data before Dashboard status updates. Monitor the patient's profile in Dashboard to confirm Wearable connectivity (may take 5-15 mins).
In Classic or Tabular view, the PHI section in the top left shows Wearable connection status as "Connected" or "Backfilling"
In Classic mode, wearable vitals begin appearing
The "Kits" page shows an active connection status for the Wearable
Note: Dashboard confirms the wearable is transmitting data but does not indicate whether the connection is through Wi-Fi or the Home Hub.
Proceed with device setup as usual by following steps on screen.
After the 2-minute countdown timer, the tablet will confirm the Wearable has established Wi-Fi connectivity with the network.
Once the tablet can confirm the Wearable has established Wi-Fi connectivity with the network, it will show a "Setup complete" screen. Tap the blue "Finish" button to proceed to the To Do List.
Modifying Connectivity in Device Support Tab
The Device Support tab can assist with connecting to or modifying networks.
Use this section when:
Previously preferred Wi-Fi network was used to get tablet online, now a different Wi-Fi network is preferred.
Previously preferred Wi-Fi network was used to get tablet online, now Home Hub is preferred.
Home Hub was used to get tablet online, now a different Wi-Fi network is preferred.
Wearable provisioning was not completed during Setup Guide flow
Wearable connectivity was previously provisioned with Wi-Fi network that is no longer preferred, now needs to be connected to another Wi-Fi network.
Wearable connectivity was provisioned with Home Hub, now needs to be connected to different Wi-Fi network
Wearable connectivity was provisioned with Wi-Fi network, now needs to be connected to Home Hub
Tablet Connectivity
In the Patient Facing App, tap the Device Support tab in the bottom toolbar
Under Wi-Fi, choose "Tap to manage connection"
Select the desired Wi-Fi network
Enter the password
Tap Join and wait for validation
When successful, the screen displays “Perfect, we’re connected to the internet”
Wearable Connectivity
In the Patient Facing App, tap the Device Support tab in the bottom toolbar
In the Wi-Fi section, choose "TAP TO MANAGE CONNECTION"
Follow any on-screen instructions and tap the confirmation button indicating the wearable is on the charging head. Keep the wearable near the tablet during bluetooth pairing, preferably within 5-10 feet of each other.
The app displays “Connecting to the wearable”.
If unable to connect after 30 seconds, a screen may appear that says "Let's check a few things to help your wearable connect" It will suggest:
Ensuring wearable is properly connected to the charging dock
Confirm charging dock is plugged in and behaving as expected
Ensure the wearable is properly seated on the charging dock and that the Wi-Fi network is still active.
When provisioning is successful, the screen displays “Perfect, we’re connected to the wearable”
Tap "Next" and proceed with usual setup steps until To Do List is reached
Tablet Troubleshooting
Home Hub detected when Wi-Fi connection is preferred
Issue:
Home Hub powered on and connection is being prioritized by device. The tablet may automatically reconnect to previously saved networks such as the Home Hub
Resolution
Power off Home Hub, ensuring it is no longer connected to power and no indicator lights are visible
Note: It is NOT recommended to use the Wi-Fi settings to forget the Home Hub's "KzcuT2tyOhX1vAnzwwos" network. Should reconnecting to the Home Hub be necessary at a later date, the password will need to be entered again. Simply removing the Home Hub from a power source is preferred
Attempt to reconnect to preferred Wi-Fi network (not Home Hub) within the Patient Facing App
Tablet unable to connect to preferred Wi-Fi network
The tablet is attempting to join the Wi-Fi network but does not complete the connection.
Most common causes:
Incorrect password
Tablet Wi-Fi permissions not enabled
Tablet or app already connected to WI-Fi, but app is requiring password entry again
Network instability or weak signal
Resolution:
Wait a few mins for connectivity to be restored automatically
Confirm password is correct
Confirm Wi-Fi setting is enabled on tablet:
Swipe down from the top of the screen and confirm the Wi-Fi icon is illuminated
If it is, tap to disable, wait 5 seconds, tap to re-enable
Check app again to see if connection is established
Move closer to the modem or router the tablet is attempting to connect to
Using another device, like a cell phone, attempt to connect to network and access the internet using the same Wi-Fi network. If connectivity is successful, continue troubleshooting tablet
Confirm Patient Facing App permissions are enabled:
Swipe down from the top of the screen twice to pull full menu down
Tap the Settings icon
Navigate to 'Apps'
Select 'Patient Facing'
Select 'Permissions'
Confirm all items are under "Allowed"
If any settings have changed, return to Patient Facing Application and proceed through setup guide again
Disconnect from Wi-Fi network, then reconnect and enter the password carefully/correctly
Swipe down from the top of the screen
Press and hold Wi-Fi icon to open Wi-Fi settings
Tap on the settings icon to the right of the connected network
Tap 'FORGET'
Choose the preferred network, enter password carefully/correctly
Confirm connectivity has been established
Return to Patient Facing Application and proceed through setup guide again
If issues persist, restart tablet and try connecting via setup guide again
If still unable to connect, restart the modem and wait for network to come back online
Locate a network name and password
Locate the internet router in the home
Check the label on the back or underside
Look for:
SSID or Wi-Fi Name
Wireless Password, Network Key, or WPA Key
Network password errors
The tablet is unable to connect to the chosen Wi-Fi network.
Possible causes:
Password was entered incorrectly
Password entered is too short or long (minimum 8 characters, maximum 63 characters)
Non-standard characters were used when entering password
Caps lock is enabled on the keyboard, causing lower case letters in password to be upper case
Resolution:
Read the red error text underneath the password text field (if available) to determine potential issue
Re-enter the password carefully
Confirm correct capitalization
Attempt connection again
After three failed attempts, the system allows the user to connect using the Home Hub instead.
To proceed with Home Hub setup:
Connect the Home Hub to the modem or router using an ethernet cable inserted into a LAN port
Power on the Home Hub and wait for it to establish connectivity. This may take 5-15 mins.
If a modem/router is not available or incompatible, place the Home Hub near a window or exterior wall to allow it to connect using its built-in SIM card
The option to retry Wi-Fi may be removed if tablet has determined Wi-Fi network/signal is not compatible with kit. In this case, using the Home Hub may be the only option unless another Wi-Fi network is available.
Slow speeds
The Wi-Fi network connects but signal is not strong enough to support data transfer.
Resolution:
Move closer to the modem or router
Reduce other high-bandwidth usage if possible
Retry connection
Test Wi-Fi using other personal device, such as a cell phone.
Restart modem
If speeds remain insufficient, connect the Home Hub to the modem or router via ethernet cable plugged into the LAN port
As a last resort, unplug the ethernet cable and let the Home Hub connect to the cell network.
Android permissions pop-ups
A native Android popup may appear requesting permission to allow suggested Wi-Fi networks. Without this permission, Wi-Fi attempts may fail repeatedly.
This permission is required for Wi-Fi provisioning
The wording may vary depending on Android version
This dialog is controlled by the operating system and not by the app
Resolution:
Select "Allow."
If 'No thanks' is chosen by mistake:
Swipe down from the top of the screen twice to pull full menu down
Tap the Settings icon
Navigate to 'Apps'
Select 'Patient Facing'
Select 'Permissions'
Enable Wi-Fi-related permissions (if available)
Navigate back once to Apps list and tap on 'Special app access' at the bottom
Choose 'WIFI control'
Tap on 'Patient Facing' (if available)
Enable 'Allow app to control WiFi'
Navigate back to Patient Facing App to continue setup
Video of this process is available:
"No networks found" or preferred Wi-Fi network not listed
The tablet cannot detect any Wi-Fi network or preferred network is not listed.
Possible causes:
Tablet is out of range of network's connectivity area
Network not broadcasting Wi-Fi signal
Tablet Wi-Fi permissions are disabled
Repeated use of the Rescan button can trigger scan throttling by the Android operating system, temporarily preventing new networks from appearing.
Nearby networks are not supported by app. Unsupported network types are:
WPA3-only
Open networks (no password required)
Networks requiring browser-based sign-in (captive portals)
Network names using emojis or non-English characters
Resolution:
Move within 5–10 feet of the modem or router
Tap "Rescan"
If the Rescan button disappears (due to scan throttling), wait approximately 15 seconds before attempting again
Confirm the network name does not include unsupported characters
Confirm the network type is supported by app
Ensure the modem or router is powered on and that other devices can access the internet through it.
Tablet connected to Wi-Fi network, but not connecting to internet
The tablet may show that it is connected to a Wi-Fi network, but this does not always mean the network is providing active internet access.
Possible causes:
No internet service from the modem or router
Network security blocking traffic or restricting IoT devices (such as smart speakers, cameras, or other connected home equipment).
Power outage, but modem is on backup battery/generator
Resolution:
Wait at least 5 minutes for connectivity to be established automatically
Confirm the network is providing internet access by testing another device, such as a cell phone, on the same Wi-Fi network
In the case of a power outage, wait for power to be restored.
In the case of an internet provider outage, wait for network data to be restored.
Restart the modem
If connectivity remains insufficient, connect the Home Hub to the modem or router via ethernet cable plugged into the LAN port
As a last resort, unplug the ethernet cable and let the Home Hub connect to the cell network.
Tablet no longer connected to Wi-Fi after being previously connected
Common causes:
Tablet moved out of Wi-Fi range
Network restarted
Wi-Fi credentials changed
Home Hub powered on and connection is being prioritized by device
Resolution:
Confirm Wi-Fi is active
Confirm Home Hub is powered off if using Wi-Fi.
Powered off means it is not connected to power and no indicator lights are visible. If the Home Hub is powered on, the tablet may automatically reconnect to it and prioritize that connection over the selected Wi-Fi network.
Restart modem
Use Device Support tab to reconnect
If the tablet connects to a different Wi-Fi network, the wearable may also need to be re-provisioned from the Wearable section of the Device Support tab.
If connectivity remains insufficient, connect the Home Hub to the modem or router via ethernet cable plugged into the LAN port
As a last resort, unplug the ethernet cable and let the Home Hub connect to the cell network.
Once setup is complete, it may be a good idea to initiate a video call within the Patient Facing App to confirm the network allows sustained data transmission
Wearable Troubleshooting
Wearable connection failed
The tablet cannot complete connection to the wearable. Error states "We're having trouble loading your device information"
Possible causes:
Wearable not charging
Bluetooth disabled
Wearable out of range
Connection timeout after approximately 30 seconds
Mismatched kit ID and/or SN
Resolution:
Confirm wearable is on charge
Confirm bluetooth is enabled on tablet
Confirm kit ID and SN match what is assigned to patient in Dashboard
Keep wearable close to tablet
Tap "Try again" if available
Restart tablet and retry if needed
Wearable disconnected after previously being connected
Common causes:
Patient moved out of Wi-Fi range
Network restarted
Wi-Fi credentials changed
Home Hub powered on and connection is being prioritized by device
Resolution:
Ensure proper Wearable usage and placement
Confirm in Dashboard that kit ID and device SNs have not changed
Wait for connectivity to restore itself automatically. This may take 5-15 mins. In the meantime, refreshing the browser tab may force connectivity status change to appear sooner
Check if the PFA Device Support tab network settings are correct
Confirm Wi-Fi network is active
Confirm Home Hub is powered off
Restart modem and provision Wearable once more
If connectivity remains insufficient, connect the Home Hub to the modem or router via ethernet cable plugged into the LAN port
As a last resort, unplug the ethernet cable and let the Home Hub connect to the cell network.
Once setup is complete, it may be a good idea to initiate a video call within the Patient Facing App to confirm the network allows sustained data transmission
Tablet unable to confirm Wearable is connected to Wi-Fi
Wearable connected to the tablet via bluetooth and received Wi-Fi credentials, but the tablet has not yet confirmed that the wearable has connected to the network and begun transmitting data.
Error states "Checking your wearable connection... We're making sure your wearable is connected. This can take a few minutes. Please keep your wearable on and nearby."
Possible causes:
Wearable still trying to connect to Wi-Fi network
Wearable powered off
Wearable moved out of Wi-Fi range
Network no longer providing internet access
Wi-Fi network is blocking connection from Wearable
Resolutions:
Wait 5 minutes for Wearable to connect on its own and for tablet to proceed automatically
Attach Wearable to charging dock and confirm dock LED behavior is expected (flashing or solid green lights)
If possible, move tablet, Wearable and charging dock closer to router to improve signal strength
Confirm kit ID and SN match what is assigned to patient in Dashboard
Using another device, like a cell phone, attempt to connect to network and access the internet using the same Wi-Fi network.
If connectivity remains insufficient, connect the Home Hub to the modem or router via ethernet cable plugged into the LAN port
As a last resort, unplug the ethernet cable and let the Home Hub connect to the cell network
Once setup is complete, it may be a good idea to initiate a video call within the Patient Facing App to confirm the network allows sustained data transmission
For more information, contact Current Health Support.