How do I troubleshoot Current Health mobile login issues, and what should I know about platform access?
The Current Health platform is designed to provide tailored experiences for both patients and providers, and understanding the differences in access options can help resolve common issues.
Platform Use and Access: Providers vs. Patients
For Providers: The Current Health for Patients mobile app is not designed for provider access. Providers should use the Current Health Monitoring app, or the web-based dashboard via a web browser on a desktop or mobile device by visiting the Current Health web portal.
For Patients: The Current Health for Patients mobile app is designed specifically for patient use. Patients will not be able to log into the Current Health Monitoring app, as that is for provider use only.
Mobile Login Troubleshooting
If you're able to log in on the desktop version of Current Health but experience issues with the mobile app, here are some steps to resolve the problem:
Avoid old bookmarks or links: Always start your sign-in process directly from the Monitoring App rather than an outdated bookmark or saved link. A common error, such as an "IdP initiated launch" message, may arise if old links are used.
Check network and VPN settings: Ensure your mobile device’s VPN or network configuration permits access to your organization’s Single Sign-On (SSO). Some mobile sign-in processes may require specific IT configurations.
Confirm with colleagues: Check whether others in your organization can successfully sign in using the mobile app. If they can, the issue might be specific to your device or configuration.
Coordinate with IT: If the above steps do not resolve the issue, work with your internal IT team to ensure all necessary device and network settings are adjusted to support mobile SSO access.
By understanding the intended use of the platform and following the troubleshooting guidelines, users can ensure seamless access to Current Health.