The Current Health platform is designed to provide tailored experiences for both patients and providers, and understanding the differences in access options can help resolve common issues.
By understanding the intended use of the platform and following the troubleshooting guidelines, users can ensure seamless access to Current Health.
Logging in to the Current Health Monitoring App
If you're able to log in on the desktop version of Current Health, the same login credentials will provide you access to the Monitoring app.
If you are unable to log in to the Monitoring app, here are some steps to resolve the problem:
Avoid old bookmarks or links: Always start your sign-in process directly from the Monitoring App rather than an outdated bookmark or saved link. A common error, such as an "IdP initiated launch" message, may arise if old links are used.
Check network and VPN settings: Ensure your mobile device’s VPN or network configuration permits access to your organization’s Single Sign-On (SSO). Some mobile sign-in processes may require specific IT configurations.
Confirm with colleagues: Check whether others in your organization can successfully sign in using the mobile app. If they can, the issue might be specific to your device or configuration.
Coordinate with IT: If the above steps do not resolve the issue, work with your internal IT team to ensure all necessary device and network settings are adjusted to support mobile SSO access.
Monitoring App vs. Patients App
Unlike the "Current Health Monitoring" app, the "Current Health for Patients" app is designed specifically for patient use. Patients will not be able to log into the Current Health Monitoring app, as that is for provider use only.